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SHS Return Policy

Security Hardware Store Standard Return Policy:

At SECURITY HARDWARE STORE, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to SECURITY HARDWARE STORE within 30 days of purchase date. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

You have the option of exchanging the item(s) or receiving a refund for the full amount of the item purchased. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.
Please read all conditions below. If conditions are not met, SECURITY HARDWARE STORE reserves the right to refuse the return or to charge a restocking fee not less than 15%.

How to return or exchange an item:
• In order to return an item you need to first obtain an RMA (Return Merchandise Authorization)number.
• To request an RMA number by phone, call Customer Service at 888.947.0082
• Place the original package into a shipping carton.
• Please do not place stickers or shipping labels on the original manufacturer’s package.
• The RMA number must be clearly written on the outer box. If you received a label in the email, print the label and tape it to the carton.
• We recommend you ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
• You will be sent an RMA number along with an return address

After 30 days manufacturer warrantees may still apply, most of our manufacturers have a one year warrantee on defective materials please call if assistance is needed.

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